Coronavirus (COVID-19)


No Visa No Pay, No Place No Pay

For 2021/22 academic year bookings, if you meet any of the conditions below, you will be able to cancel your booking and receive a full refund of your Holding Deposit and any paid rent payments,

(a) No Visa No Pay: if you don't get your visa to come and study in the UK, you must send us the visa application rejection letter within 72 hours of receiving it. This policy is valid until 20 August 2021.

(b) No Place No Pay: if you fail to gain the required qualifications and is not accepted into the University, you need to send us the university rejection letter, or proof that the exam results don’t meet the requirements of the university. You must send us the proof documents within 72 hours of receiving them. This policy is valid until 20 August 2021.

Please send your request and the supporting official documents to the respective schemes email. Should you fail to provide the necessary information within 72 hours, your Holding Deposit will be retained as a cancellation fee. 

We reserve the right to withdraw the offer at any time.


Stay up to 6 weeks free with Student Castle this summer!

Book with us for 2021/22 academic year and stay with us for up to 6 weeks FREE this summer.

This request is subjected to the following conditions,

  • You are staying in the same room type as your full-term booking.
  • There is limited room availability and not all room types are available. Please email the schemes to check.
  • Your first installment or full payment will be due 12 days before your new check-in date.

Please note that this promotion is applicable for the following properties,

  • Student Castle Bath
  • Student Castle Brighton
  • Student Castle Cambridge
  • Student Castle Lincoln
  • Student Castle Oxford

We reserve the right to withdraw the offer at any time. 


For more information, 

1. Arriving in the UK from Abroad (.pdf)

2. Arriving in the UK from Abroad - Chinese Translation (.pdf)

3. Covid-19 FAQs (.pdf)

4. Student Check In Procedure (.pdf)

5. Student Check In Procedure - Chinese Translation (.pdf)

6. Our Covid Promise (.pdf)

Get social

Find, like, follow, tweet, meet and greet.